frequently asked questions

orders & shipping

We ship within the UK only. In order to place an international order, please visit mynuchu.com.

You can cancel your order within 24 hours of placing it by contacting our support team.

Shipping is free on orders over £50. Standard rates apply to smaller orders.

Our products are available on our website and select authorized retailers.

returns & exchanges

It depends on whether the hygiene seal is still intact.

If your product is still sealed and unopened, you have 14 days from delivery to let us know you'd like to return it. Email support@mynuchu.com with your order number and we'll guide you through the return. We'll refund the product price and standard delivery cost within 14 days of receiving the item back.

If your product has been opened or the hygiene seal has been broken, we're unable to accept it back for hygiene and safety reasons.

If your item arrived damaged, faulty, or wasn't what you ordered, email us within 14 days of delivery with a photo and we'll sort a replacement or refund at no cost to you.

products

Nuchu is not the first but one of the few gummy brands that does not contain both added sugar and artificial sweeteners. Daily doses are all under 1g of sugar.

All of our gummy products are manufactured in Spain in BRCGS, IFS, HACCP and GMP certified facilities.

Our Beauty and Calming gummies are vegan. The Immunity gummy is vegetarian as it contains propolis.

You can take Nuchu products daily. Please follow the Suggested Use on each product.

Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.

All of our gummies have a 2-year shelf-life. Please refer to the use-by date on the bottom of the bottle.

It's best to store your gummies in a cool and dry place. Avoid direct sunlight.

Absolutely! Our wellness gummies are crafted for daily use, ensuring you get a delightful dose of essential vitamins to support your overall well-being

Nuchu does not test on animals!

Nuchu is formulated for adult-use only.

Our gummies are made with Fructooligosaccharide (FOS), a naturally sweet prebiotic fibre found in plants.

As our gummies do not contain sugar or sugar coating, clumping can occur. Stickiness can also be a result of changes in the environment within the vitamin bottle but does not affect their properties.